FAQs
DIY HIRE DETAILS
Can I collect my DIY hire items?
Yes, we are located on Wairau RD, Wairau Valley, North Shore, Auckland. We can arrange collection/return for you at an agreed time, upon your booking.
Can you deliver my DIY hire items?
Yes, but please note the min order of $150 hire items is required.
Pricing is below: (we use google maps to establish the distances and quote for you when you enquire).
Delivery/ collection within 10km - $60
Delivery/ collection within 10-20km - $90
Delivery/ collection within 20- 30km- $130
Delivery/ collection 30km + outside delivery boundary require a quote
When do you deliver?
Standard deliveries occur on a Friday and collections on a Monday. We will ask you to select a time slot either 9am - 12 or 12 - 3pm (or anytime). We can adjust days for you if you have a mid week event for example. Sundays and public holidays are unavailable.
Do I need to be home for delivery/collection?
No, as long as you give us instructions for a safe, sheltered spot to leave your items we can leave for you when no one is home. Please ensure that the spot is rain proof. However, if items are not left out ready for collection you will be charged and additional $30 to compensate.
General FAQs
Can you set-up and style for us?
Yes - check out our options here
How long is the hire period?
Our standard hire period is 4 days. Most often this is from Friday to Monday.
What happens if something is lost or damaged?
No problem, these things happen, however we will need to charge for damaged, broken or missing items. We hold your credit card as security against damage, breakage or loss so please ensure that the hire props are secured when not in use and protected from the weather. You are responsible for all items while they are in your possession. Any items left at unattended premises remain your responsibility.
Do i need to wash cushions, rugs, table runners etc before returning?
If spillages occur we ask that you attempt to spot clean, we also ask that you shake off grass from your items and generally try and return as you received them, however we will clean items at the end of your hire period. If items are stained beyond a normal level anticipated for their use, we will charge for its replacement/professional cleaning. The additional professional cleaning fee is $9 per rug and $3 per cushion cover.
Set-up of hire Items
Can the items be set up outdoors?
In the warmer weather on a suitable surface (ie deck, courtyard) or on a an extra mat if on the grass we are happy for them to be set up outside, however they are not weatherproof. Sprinklers, hoses, splash pools, etc. must not be used near our hire equipment. All pets must be kept from contact with our hire equipment
Bookings, Payments and cancellations
How do we book?
Fill in the enquiry form and we will be in touch with a quote and further details
What is required to secure my booking?
Your booking will be confirmed with a confirmation email. A deposit will be required for securing your booking, with final payment due 1 week prior to your event.
What type of payment do you accept?
We require a credit card to secure your booking and as your bond security. We then require online payment into our bank account.
Do you have a cancellation policy?
A $40 booking fee will be charged upon cancellations (this is to cover our time and loss of business). If the cancellation occurs within 7 days of the booking date, a further 20% will be charged. Our wedding packages have different terms.
Payment of booking fees and deposits is deemed acceptance of these terms and conditions